With the Get-Support module on a Mumble-Server a user named „Testuser“ can write to a channel something like:

!helpme I have a question about blablabla…

Then all members of a supporter group get the message:

Support request from Testuser:
Subject: I have a question about blablabla…

A supporter can then help the user and remove the request when finished.

Today I updated the module to optionally send notifications to supporters when an unregistered users enters the server. This can be disabled in the configuration.

[04:31:19] Server:
A new unregistered user named Testuser joined the server.
You got this messsage because you are a member of the supporter group.

More information about the Get-Support module for MumbleModerator can be found in my wiki.